Refund policy

Returns, Refunds & Store Credit Policy

At Santorini, we are committed to delivering premium products designed for style, performance, and everyday confidence. If something isn't right with your order, we're here to help.

14-Day Returns

We accept eligible returns within 14 days of delivery.

To qualify, items must:

  • Be unused, unwashed, and in original condition.
  • Include all original tags, packaging, accessories, and protective materials.
  • Be free from stains, makeup, deodorant marks, scents, pet hair, or signs of wear.
  • Include a note inside the parcel with your order number in the format #XXXXX.

Returns that do not meet these conditions may be declined.

Refunds for Full-Priced Items

A refund to the original payment method is available only when:

  • The item was purchased at full price.
  • No sale, promotional offer, or discount code was applied to the purchase.
  • The return is lodged within 14 days of delivery.
  • The item meets all return conditions listed above.

Approved refunds will be returned to the original payment method within 1–3 business days after the return has been received and inspected. Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

Store Credit

Eligible items that do not qualify for a refund to the original payment method may be approved for store credit at Santorini’s discretion.

Approved store credit will be issued within 1–3 business days after the return has been received and inspected.

Sale items, clearance products, promotional purchases, purchases made using a discount code, and limited-edition releases may be considered final sale and may not be eligible for return. Where Santorini approves a return for one of these purchases, it will be issued as store credit only and will not be refunded to the original payment method.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact support@thesantorinistore.com within 7 days of delivery and provide:

  • Your order number (#XXXXX)
  • A description of the issue
  • Clear photographs showing the defect or damage

Claims submitted after this period may not be accepted unless otherwise required by applicable consumer protection laws.

Where a genuine manufacturing defect is confirmed, Santorini may provide a replacement item or store credit at our discretion. A refund to the original payment method will be provided only where required by applicable consumer protection laws.

Your statutory rights under applicable consumer laws remain unaffected.

Return Shipping

Customers are responsible for all return shipping costs. Original shipping fees are non-refundable, and Santorini does not provide return labels or cover postage costs for returns, exchanges, store credit claims, or refund requests unless required by law.

Contact Us

For any questions regarding returns, refunds, store credit, or your order, please contact:

support@thesantorinistore.com

Thank you for choosing Santorini. We appreciate your support and are committed to providing a premium experience across every collection we create.



To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@thesantorinistore.com. Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@thesantorinistore.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@thesantorinistore.com.