RETURNS
Returns, Refunds & Store Credit Policy
At Santorini, we are committed to delivering premium products designed for style, performance, and everyday confidence. If something isn't right with your order, we're here to help.
14-Day Returns
We accept eligible returns within 14 days of delivery.
To qualify, items must:
- Be unused, unwashed, and in original condition.
- Include all original tags, packaging, accessories, and protective materials.
- Be free from stains, makeup, deodorant marks, scents, pet hair, or signs of wear.
- Include a note inside the parcel with your order number in the format #XXXXX.
Returns that do not meet these conditions may be declined.
Refunds for Full-Priced Items
A refund to the original payment method is available only when:
- The item was purchased at full price.
- No sale, promotional offer, or discount code was applied to the purchase.
- The return is lodged within 14 days of delivery.
- The item meets all return conditions listed above.
Approved refunds will be returned to the original payment method within 1–3 business days after the return has been received and inspected. Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.
Store Credit
Eligible items that do not qualify for a refund to the original payment method may be approved for store credit at Santorini’s discretion.
Approved store credit will be issued within 1–3 business days after the return has been received and inspected.
Sale items, clearance products, promotional purchases, purchases made using a discount code, and limited-edition releases may be considered final sale and may not be eligible for return. Where Santorini approves a return for one of these purchases, it will be issued as store credit only and will not be refunded to the original payment method.
Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact support@thesantorinistore.com within 7 days of delivery and provide:
- Your order number (#XXXXX)
- A description of the issue
- Clear photographs showing the defect or damage
Claims submitted after this period may not be accepted unless otherwise required by applicable consumer protection laws.
Where a genuine manufacturing defect is confirmed, Santorini may provide a replacement item or store credit at our discretion. A refund to the original payment method will be provided only where required by applicable consumer protection laws.
Your statutory rights under applicable consumer laws remain unaffected.
Return Shipping
Customers are responsible for all return shipping costs. Original shipping fees are non-refundable, and Santorini does not provide return labels or cover postage costs for returns, exchanges, store credit claims, or refund requests unless required by law.
Contact Us
For any questions regarding returns, refunds, store credit, or your order, please contact:
Thank you for choosing Santorini. We appreciate your support and are committed to providing a premium experience across every collection we create.